# call_not_accepted

- HTTP status: 422
- Retry: No
- Execution: not started
- Admin needed: no

**Call not accepted.** The call was definitively refused before it started, for a reason not covered by a more specific code. The refusal is final for this request. A call record with `status: ended`, `outcome: failed` and `end_reason: refused` may appear in the call list.

## What it means

The API returns HTTP 422 with `error.code` set to `call_not_accepted`. The default message is: "The call could not be placed. Nothing was dialled and nothing was charged."

## Common causes

- The destination cannot be reached from this workspace's numbers.
- The call could not be started right now for a reason not covered by a more specific code.

## How to identify it

Check the response status (`422`) and `error.code` (`call_not_accepted`). Branch on `error.code`, not on the message text: messages can be reworded, codes do not change within v1. Log `error.request_id` (also sent as the `X-Request-Id` header) so support can find the request.

## How to fix it

- Check the destination number and the agent's outbound number. If it keeps happening, contact support with the request_id.

## Retry guidance

Sending the request unchanged fails the same way. Fix the cause first (see How to fix it), then send it again.

## Did anything happen?

This request was refused before any call was placed and before anything was charged.

## Idempotency

Nothing was done and the refusal is not stored under the Idempotency-Key. Fix the cause, then send the same request (with the same key if you sent one).

## Who can fix it

The developer who sends the request can fix it; no administrator action is normally needed.

## When to contact support

If calls to valid numbers keep being refused, write to [support@relationsai.com](mailto:support@relationsai.com) with the request_id. See [Support](/resources/support) for what to include (the `request_id`, the time in UTC, the operation, and whether you used a test or live key) and what never to send (API keys, Authorization headers, webhook signing secrets, recording links, transcripts or customer data).

## Example error response

```json
{
  "error": {
    "code": "call_not_accepted",
    "message": "The call could not be placed. Nothing was dialled and nothing was charged.",
    "details": {},
    "request_id": "req_g5oloudttmdku5qtzs3h4wg4",
    "retry": "no",
    "doc_url": "https://docs.relationsai.com/errors/call_not_accepted"
  }
}
```

## Operations that can return this error

- [`POST /calls`](/api/calls#place-a-call): Place a call

See all codes in the [error-code reference](/fundamentals/error-codes).