# ip_not_allowed

- HTTP status: 403
- Retry: No
- Execution: not started
- Admin needed: yes

**IP address not allowed.** The workspace has an IP allowlist enabled in its security settings and the request's source address is not on it.

## What it means

The API returns HTTP 403 with `error.code` set to `ip_not_allowed`. The default message is: "Requests from this IP address are not allowed for this workspace."

## Common causes

- The workspace IP allowlist does not include the server making the request.

## How to identify it

Check the response status (`403`) and `error.code` (`ip_not_allowed`). Branch on `error.code`, not on the message text: messages can be reworded, codes do not change within v1. Log `error.request_id` (also sent as the `X-Request-Id` header) so support can find the request.

## How to fix it

- Ask a workspace admin to add the server's egress address to the allowlist in the console security settings.

## Retry guidance

Sending the request unchanged fails the same way. Fix the cause first (see How to fix it), then send it again.

## Did anything happen?

This request was refused before any call was placed and before anything was charged.

## Idempotency

Nothing was done and nothing was stored (under an Idempotency-Key, if you sent one), so the request can be sent again, with the same key if you used one, once the cause is fixed.

## Who can fix it

A workspace administrator usually has to act, in the RelationsAI console.

## When to contact support

If the error persists after the steps above, contact [support@relationsai.com](mailto:support@relationsai.com). See [Support](/resources/support) for what to include (the `request_id`, the time in UTC, the operation, and whether you used a test or live key) and what never to send (API keys, Authorization headers, webhook signing secrets, recording links, transcripts or customer data).

## Example error response

```json
{
  "error": {
    "code": "ip_not_allowed",
    "message": "Requests from this IP address are not allowed for this workspace.",
    "details": {},
    "request_id": "req_gyacvt7zutikmjyduh3osmuv",
    "retry": "no",
    "doc_url": "https://docs.relationsai.com/errors/ip_not_allowed"
  }
}
```

See all codes in the [error-code reference](/fundamentals/error-codes).