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Error codes

campaign_pause_not_confirmed

Pause not confirmed. The campaign is recorded as paused only once the telephony network confirms it. It did not, so the campaign status is unchanged and dialling may continue.

What it means

The API returns HTTP 409 with error.code set to campaign_pause_not_confirmed. The default message is: "The pause was requested but not confirmed. The campaign may still be dialling."

Common causes

• The pause did not take effect in time.

How to identify it

Check the response status (409) and error.code (campaign_pause_not_confirmed). Branch on error.code, not on the message text: messages can be reworded, codes do not change within v1. Log error.request_id (also sent as the X-Request-Id header) so support can find the request.

How to fix it

• Retry the pause (with the same Idempotency-Key if you sent one; a repeated pause is harmless), then retrieve the campaign. If it is still running, use stop.

Retry guidance

Use exponential backoff (for example 1 s, 2 s, 4 s, up to about a minute). For a write, read the resource first to find out whether the change was applied before you send anything again.

Did anything happen?

The work may have started before this error was returned. Do not assume nothing happened: read the resource (for a call, list calls filtered by to and created_after; for a campaign, retrieve it) before you send anything again. A charge may have been recorded for work that started; check the call or campaign before you act.

Idempotency

Retry with the SAME key if you sent one; without a key a retry is simply another pause, which is harmless.

Who can fix it

The developer who sends the request can fix it; no administrator action is normally needed.

When to contact support

If repeated pauses are not confirmed, stop the campaign and write to support@relationsai.com. See Support for what to include (the request_id, the time in UTC, the operation, and whether you used a test or live key) and what never to send (API keys, Authorization headers, webhook signing secrets, recording links, transcripts or customer data).

Example error response

JSON
{
  "error": {
    "code": "campaign_pause_not_confirmed",
    "message": "The pause was requested but not confirmed. The campaign may still be dialling.",
    "details": {},
    "request_id": "req_vswznd7bcxaukatwznrlp2z7",
    "retry": "yes",
    "doc_url": "https://docs.relationsai.com/errors/campaign_pause_not_confirmed"
  }
}

Operations that can return this error

• POST /campaigns/{campaign_id}/pause: Pause a campaign

See all codes in the error-code reference.