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RelationsAI
Error codes

invalid_api_key

HTTP status
401
Retry
No
Execution
Nothing was done
Admin needed
Yes

Invalid API key. The token does not match any API key. Console sign-in tokens and other credentials are not API keys and are refused here too.

What it means

The API returns HTTP 401 with error.code set to invalid_api_key. The default message is: "The API key is not valid."

Common causes

  • A typo or a truncated key.
  • A key copied with surrounding whitespace or quotes.
  • A credential that is not a RelationsAI API key.

How to identify it

Check the response status (401) and error.code (invalid_api_key). Branch on error.code, not on the message text: messages can be reworded, codes do not change within v1. Log error.request_id (also sent as the X-Request-Id header) so support can find the request.

How to fix it

  • Copy the key again from where you stored it when it was created. Keys are shown only once; if it is lost, create a new key in the console under API & Developers.

Retry guidance

Sending the request unchanged fails the same way. Fix the cause first (see How to fix it), then send it again.

Did anything happen?

This request was refused before any call was placed and before anything was charged.

Idempotency

Nothing was done and nothing was stored (under an Idempotency-Key, if you sent one), so the request can be sent again, with the same key if you used one, once the cause is fixed.

Who can fix it

A workspace administrator usually has to act, in the RelationsAI console.

When to contact support

If the error persists after the steps above, contact support@relationsai.com. See Support for what to include (the request_id, the time in UTC, the operation, and whether you used a test or live key) and what never to send (API keys, Authorization headers, webhook signing secrets, recording links, transcripts or customer data).

Example error response

JSONJSON
{
  "error": {
    "code": "invalid_api_key",
    "message": "The API key is not valid.",
    "details": {},
    "request_id": "req_deaiecuycog7xnloqx4ounlo",
    "retry": "no",
    "doc_url": "https://docs.relationsai.com/errors/invalid_api_key"
  }
}

See all codes in the error-code reference.

authentication_requiredlegacy_api_key_not_supported